At Hotse (hotse.shop), we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. Please read our Return & Refund Policy carefully to understand our processes and conditions.
- Returns
Eligibility for Returns:
You have 30 days from the date of delivery to return any item. To be eligible for a return, the item must be in its original condition—unused, unassembled, and in the original packaging. All accessories, manuals, and parts must be included. Items that are damaged, altered, or show signs of wear are not eligible for return.
Non-Returnable Items:
The following items are not eligible for return:
Gift cards
Final sale or clearance items
Assembled or used gaming chairs
Return Process:
Initiate a Return: Contact our customer support team at info@hotse.shop with your order number and reason for return. Our team will provide you with a Return Authorization (RA) number and return instructions.
Prepare Your Return: Pack the item securely in its original packaging. Include all accessories, manuals, and parts. Clearly label the package with the RA number provided.
Ship Your Return: Send the package to the address provided by our customer service team. We recommend using a trackable shipping method and purchasing shipping insurance. Hotse is not responsible for items lost or damaged during return shipping.
- Refunds
Refund Processing:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.
Partial Refunds:
Partial refunds may be granted in specific situations, such as:
Items not in their original condition, damaged, or missing parts
Items returned more than 30 days after delivery
Late or Missing Refunds:
If you haven’t received your refund, first check your bank account or credit card statement. It may take some time before your refund is officially posted. If you still have not received your refund after a reasonable period, please contact us at info@hotse.shop.
- Exchanges
Exchange Policy:
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@hotse.shop. We will provide instructions on how to return the defective item and receive a replacement. - Damaged or Defective Items
Reporting Damaged or Defective Items:
If you receive an item that is damaged or defective, please contact us immediately at info@hotse.shop with your order number, a description of the issue, and photos of the damage or defect. We will work with you to resolve the issue as quickly as possible, including offering a replacement or refund. - Return Shipping Costs
Customer Responsibility:
Unless the return is due to a defect or error on our part, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
Return Labels:
In certain cases, we may provide a prepaid return label. If a prepaid label is used, the cost of return shipping will be deducted from your refund.
- International Returns
Customs and Duties:
International customers are responsible for any customs duties, taxes, or fees associated with returning items. Hotse is not responsible for delays or additional charges due to customs processing.